{"id":5836,"date":"2022-07-18T12:14:17","date_gmt":"2022-07-18T09:14:17","guid":{"rendered":"https:\/\/eticaretyardim.com\/?p=5836"},"modified":"2022-11-15T10:41:49","modified_gmt":"2022-11-15T07:41:49","slug":"e-ticaret-iade-surecleri-iade-oranlari-nasil-dusurulur","status":"publish","type":"post","link":"https:\/\/eticaretyardim.com\/e-ticaret-iade-surecleri-iade-oranlari-nasil-dusurulur\/","title":{"rendered":"E-Ticaret \u0130ade S\u00fcre\u00e7leri | \u0130ade Oranlar\u0131 Nas\u0131l D\u00fc\u015f\u00fcr\u00fcl\u00fcr?"},"content":{"rendered":"\n<p>E-ticaret, iade s\u00fcre\u00e7leri olmadan d\u00fc\u015f\u00fcn\u00fclemez. \u00c7\u00fcnk\u00fc sekt\u00f6rde en s\u0131k kar\u015f\u0131la\u015f\u0131lan sorunlardan birisi \u00fcr\u00fcn iadeleri ve iptal talepleridir. Genelde t\u00fcketiciler sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnleri be\u011fenmedi\u011finde, hasarl\u0131 g\u00f6nderildi\u011finde, \u00fcr\u00fcn\u00fcn beklentiyi kar\u015f\u0131lamad\u0131\u011f\u0131 durumlarda sat\u0131n almaktan vazge\u00e7erler ve iade s\u00fcrecini ba\u015flat\u0131rlar.<\/p>\n\n\n\n<p>E-ticaret firmalar\u0131 iptal ve iade gibi durumlarla kar\u015f\u0131 kar\u015f\u0131ya kald\u0131klar\u0131nda uzun vadede ba\u015far\u0131ya ula\u015fmak istiyorlarsa bu s\u00fcre\u00e7te m\u00fc\u015fteri memnuniyetini \u00f6n plana almal\u0131d\u0131rlar. Bu s\u00fcre\u00e7te g\u00f6zetilen m\u00fc\u015fteri memnuniyeti, m\u00fc\u015fterinizin tekrar sizi tercih etmesi i\u00e7in olduk\u00e7a \u00f6nemli rol oynar.<\/p>\n\n\n\n<p>\u00dcstelik iptal ve iade konusunda sorun ya\u015fayan m\u00fc\u015fteriler bu durumu \u00e7evrelerindeki insanlara anlatma e\u011filiminde olurlar. B\u00f6ylece potansiyel m\u00fc\u015fterilerinizi daha hi\u00e7 temasa ge\u00e7meden kaybetmi\u015f olursunuz. Bu y\u00fczden e-ticarette <strong>m\u00fc\u015fterilerinizi mutlu etmek <\/strong>daima birinci \u00f6nceli\u011finiz olmal\u0131.<\/p>\n\n\n\n<p>Bu yaz\u0131m\u0131zda e-ticaret cayma hakk\u0131, e-ticaret iade \u015fartlar\u0131 konusuna de\u011finip, iade s\u00fcrecini nas\u0131l y\u00f6netmeniz gerekti\u011fini ve iade oranlar\u0131n\u0131 nas\u0131l d\u00fc\u015f\u00fcrebilece\u011finize dair ipu\u00e7lar\u0131n\u0131 payla\u015faca\u011f\u0131z.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ba\u015fl\u0131ca E-Ticaret \u0130ade Nedenleri Nelerdir?<\/h2>\n\n\n\n<p>\u00dcr\u00fcn iadeleri pek \u00e7ok farkl\u0131 sebepten kaynaklanabilir. Ancak biz bu yaz\u0131m\u0131zda en s\u0131k ya\u015fanan durumlar\u0131, en s\u0131k kullan\u0131lan iade nedenlerini payla\u015faca\u011f\u0131z.<\/p>\n\n\n\n<p>Siz de iade konusunda s\u0131k\u0131nt\u0131 ya\u015f\u0131yorsan\u0131z m\u00fc\u015fterilerinizden iade sebebi hakk\u0131nda bilgi toplayabilirsiniz. B\u00f6ylelikle hangi noktalar\u0131 geli\u015ftirmeniz gerekti\u011fini kolayl\u0131kla g\u00f6rebilirsiniz.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-e-ticaret-yardim wp-block-embed-e-ticaret-yardim\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"3XjhS6bY1s\"><a href=\"https:\/\/eticaretyardim.com\/online-satis-arttirma-yontemleri\/\">2022&#8217;de Online Sat\u0131\u015f Artt\u0131rma Y\u00f6ntemleri<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;2022&#8217;de Online Sat\u0131\u015f Artt\u0131rma Y\u00f6ntemleri&#8221; &#8212; E-Ticaret Yard\u0131m\" src=\"https:\/\/eticaretyardim.com\/online-satis-arttirma-yontemleri\/embed\/#?secret=leRFY7MIoK#?secret=3XjhS6bY1s\" data-secret=\"3XjhS6bY1s\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">1- Yanl\u0131\u015f \u00dcr\u00fcn G\u00f6nderimi<\/h3>\n\n\n\n<p>E-ticaret firmalar\u0131n\u0131n s\u0131kl\u0131kla yapt\u0131\u011f\u0131 hatalardan birisi m\u00fc\u015fteriye sat\u0131n almad\u0131\u011f\u0131 \u00fcr\u00fcn\u00fc g\u00f6ndermektir. M\u00fc\u015fteri de do\u011fal olarak kendisine g\u00f6nderilen bu yanl\u0131\u015f \u00fcr\u00fcn\u00fc iade etmek ister.<\/p>\n\n\n\n<p>E-ticaret yap\u0131yorsan\u0131z depodaki \u00fcr\u00fcnleri ve sipari\u015f g\u00f6nderimlerini titizlikle y\u00f6netmelisiniz. Hangi m\u00fc\u015fterinin ne sipari\u015f etti\u011fini iyice kontrol etmelisiniz. \u00dcr\u00fcn\u00fc paketleme ve g\u00f6nderim i\u015flemini olabildi\u011fince hatas\u0131z yapmal\u0131s\u0131n\u0131z.<\/p>\n\n\n\n<p>Bunun i\u00e7in \u00fcr\u00fcn ba\u015fl\u0131klar\u0131n\u0131z\u0131 ve barkodlar\u0131n\u0131z\u0131 dikkatlice haz\u0131rlamal\u0131s\u0131n\u0131z. \u00d6rne\u011fin \u00fcr\u00fcn ba\u015fl\u0131klar\u0131 birbirine benzer olursa depoda kar\u0131\u015fma ihtimali artar. Ya da deponuzda g\u00fczelce ay\u0131rmazsan\u0131z \u00fcr\u00fcnler birbirine kar\u0131\u015fabilir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2- Yanl\u0131\u015f Beden G\u00f6nderimi ya da Bedenin Uymamas\u0131<\/h3>\n\n\n\n<p>Tekstille ilgili bir e-ticaret siteniz varsa en s\u0131k kar\u015f\u0131la\u015faca\u011f\u0131n\u0131z iade nedenlerinden biri bedenlerdir. Bu durumda hata sizden kaynaklanabilir. \u00d6rne\u011fin small beden sipari\u015f veren birine medium g\u00f6ndermi\u015f olabilirsiniz.<\/p>\n\n\n\n<p>Bazen kal\u0131plarla alakal\u0131 s\u0131k\u0131nt\u0131lar da olabilir. \u00d6zellikle ayakkab\u0131 sipari\u015flerinde kal\u0131plara g\u00f6re birka\u00e7 numara fark edebilir. Bu durumda da m\u00fc\u015fteriniz bedenini de\u011fi\u015ftirmek i\u00e7in iade s\u00fcrecini ba\u015flatabilir. Burada \u00f6ncelikle do\u011fru bedeni g\u00f6ndermek konusunda dikkatli olmal\u0131s\u0131n\u0131z. Ayn\u0131 zamanda sitenizde \u00f6l\u00e7\u00fcleri tabloya detayl\u0131ca girebilirsiniz. B\u00f6ylelikle insanlar kolayca se\u00e7im yapabilir.<\/p>\n\n\n\n<p>E-ticarette beden konusunun problem olmamas\u0131 i\u00e7in alabilece\u011finiz bir di\u011fer \u00f6nlem ise modelin bedenini de belirtmek. K\u0131yafetlerin belirli \u00f6l\u00e7\u00fclerdeki bir modelin \u00fczerinde nas\u0131l durdu\u011funu g\u00f6rmek kendilerine sipari\u015f verirken m\u00fc\u015fterilerinizin i\u015fini kolayla\u015ft\u0131racakt\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3- Hasarl\u0131 \u00dcr\u00fcn G\u00f6nderimi<\/h3>\n\n\n\n<p>E-ticarette \u00fcr\u00fcn iadelerinin b\u00fcy\u00fck bir b\u00f6l\u00fcm\u00fc  hasarl\u0131 ve bozuk \u00fcr\u00fcn g\u00f6nderiminden kaynaklan\u0131r. Bu da \u00e7o\u011fu zaman tedarik\u00e7ilerden ya da nakliye firmalar\u0131ndan kaynaklan\u0131r.<\/p>\n\n\n\n<p>Siz e-ticaret firmas\u0131 olarak \u00fcr\u00fcnlerinizi kendiniz g\u00f6nderiyorsan\u0131z paketleme a\u015famas\u0131nda daha farkl\u0131 y\u00f6ntemler tercih edebilirsiniz. \u00c7\u00fcnk\u00fc hasarl\u0131 \u00fcr\u00fcnlerin g\u00f6nderildi\u011fi m\u00fc\u015fteriler iptal ve iade hakk\u0131na sahiptir. \u00dcstelik bu durum sizin yaln\u0131zca para kaybetmenize yol a\u00e7maz. Ayn\u0131 zamanda itibar ve g\u00fcven de kaybedersiniz. <\/p>\n\n\n\n<p>Bu y\u00fczden sat\u0131lan \u00fcr\u00fcnlerin m\u00fc\u015fterilere sa\u011flam ula\u015fmas\u0131 i\u00e7in yapman\u0131z gerekenleri ara\u015ft\u0131rmal\u0131s\u0131n\u0131z. Bunun yan\u0131 s\u0131ra hasarl\u0131 \u00fcr\u00fcn g\u00f6nderimlerinde m\u00fc\u015fteriden \u00f6z\u00fcr dilemeli ve k\u0131sa s\u00fcrede telafisini yapmal\u0131s\u0131n\u0131z. Bu tarz sorunlarda g\u00f6sterdi\u011finiz tav\u0131r markan\u0131z\u0131n g\u00fcven kazanmas\u0131 i\u00e7in \u00e7ok \u00f6nemli.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-e-ticaret-yardim wp-block-embed-e-ticaret-yardim\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"07lHeSH3Gg\"><a href=\"https:\/\/eticaretyardim.com\/e-ticaret-kutusu-ve-ambalajlari-bilinmesi-gerekenler\/\">E-Ticaret Kutusu ve Ambalajlar\u0131: Bilinmesi Gerekenler<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;E-Ticaret Kutusu ve Ambalajlar\u0131: Bilinmesi Gerekenler&#8221; &#8212; E-Ticaret Yard\u0131m\" src=\"https:\/\/eticaretyardim.com\/e-ticaret-kutusu-ve-ambalajlari-bilinmesi-gerekenler\/embed\/#?secret=73Fl8VQx2M#?secret=07lHeSH3Gg\" data-secret=\"07lHeSH3Gg\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">4- A\u00e7\u0131klamay\u0131 Kar\u015f\u0131lamayan \u00dcr\u00fcn G\u00f6nderimi<\/h3>\n\n\n\n<p>E-ticaret sitenizden al\u0131\u015fveri\u015f yapan insanlar \u00fcr\u00fcnler hakk\u0131nda yazd\u0131\u011f\u0131n\u0131z a\u00e7\u0131klamalar\u0131 okuyarak \u00fcr\u00fcnleri al\u0131p almamaya karar verirler. \u00dcr\u00fcn a\u00e7\u0131klamalar\u0131n\u0131z m\u00fcmk\u00fcn oldu\u011funca detayl\u0131 ve do\u011fru olmal\u0131d\u0131r.<\/p>\n\n\n\n<p>Bu tarz iadelerin en b\u00fcy\u00fck nedeni \u00fcr\u00fcn\u00fcn internet sitesinde g\u00f6r\u00fcnenden farkl\u0131 olmas\u0131ndan kaynaklan\u0131r. \u00dcr\u00fcnlerinize ger\u00e7ek\u00e7i olmayan a\u00e7\u0131klamalar yazarsan\u0131z m\u00fc\u015fterileriniz bu sipari\u015fleri iade edebilir. Bunun \u00f6n\u00fcne ge\u00e7mek i\u00e7in \u00fcr\u00fcn\u00fcn \u00f6zelliklerini net bir \u015fekilde anlat\u0131p foto\u011fraflar ve videolarla destekleyebilirsiniz.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-e-ticaret-yardim wp-block-embed-e-ticaret-yardim\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"F5m7Uk4OzY\"><a href=\"https:\/\/eticaretyardim.com\/e-ticarette-fotograf-cekimi-nasil-yapilir-puf-noktalari-nelerdir\/\">E-Ticaret\u2019te Foto\u011fraf \u00c7ekimi Nas\u0131l Yap\u0131l\u0131r, P\u00fcf Noktalar\u0131 Nelerdir?<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;E-Ticaret\u2019te Foto\u011fraf \u00c7ekimi Nas\u0131l Yap\u0131l\u0131r, P\u00fcf Noktalar\u0131 Nelerdir?&#8221; &#8212; E-Ticaret Yard\u0131m\" src=\"https:\/\/eticaretyardim.com\/e-ticarette-fotograf-cekimi-nasil-yapilir-puf-noktalari-nelerdir\/embed\/#?secret=AwUcirdBiP#?secret=F5m7Uk4OzY\" data-secret=\"F5m7Uk4OzY\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">5- \u00dcr\u00fcn M\u00fc\u015fterinin Beklentilerini Kar\u015f\u0131lamad\u0131<\/h3>\n\n\n\n<p>E-ticaret sekt\u00f6r\u00fcnde fiyatlar genellikle \u00fcr\u00fcnlerin kalitesine g\u00f6re de\u011fi\u015fiklik g\u00f6sterir. \u0130lk kez sizden al\u0131\u015fveri\u015f yapan ki\u015filer i\u00e7in \u00fcr\u00fcn fiyatlar\u0131, \u00fcr\u00fcnlerin kalitesi hakk\u0131nda fikir verir. G\u00f6nderdi\u011fimiz \u00fcr\u00fcnler bu kaliteyi sa\u011flamazsa \u00fcr\u00fcn iadesine neden olur.<\/p>\n\n\n\n<p>Kaliteli \u00fcr\u00fcnler se\u00e7er ve \u00fcr\u00fcnleri piyasaya uygun fiyatland\u0131r\u0131rsan\u0131z bu a\u015famada iade oranlar\u0131n\u0131z\u0131 azaltabilirsiniz. Ayn\u0131 zamanda yukar\u0131daki maddede anlatt\u0131\u011f\u0131m\u0131z gibi bol detay ve foto\u011fraflarla \u00fcr\u00fcn a\u00e7\u0131klamalar\u0131n\u0131 g\u00fc\u00e7lendirebilirsiniz. \u00dcr\u00fcnlerinizi detayl\u0131ca tan\u0131tman\u0131z daha fazla anahtar kelime i\u00e7erece\u011fi i\u00e7in arama motorlar\u0131nda \u00e7\u0131kma \u015fans\u0131n\u0131z\u0131 da artt\u0131racakt\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6- Yanl\u0131\u015f \u00dcr\u00fcn\u00fcn Sipari\u015f Verilmesi<\/h3>\n\n\n\n<p>Bu do\u011frudan m\u00fc\u015fteriyle alakal\u0131 bir sebep olmakla birlikte sizin de bu konuda yapabilece\u011finiz baz\u0131 \u015feyler var. Al\u0131\u015fveri\u015f s\u0131ras\u0131nda kafas\u0131 kar\u0131\u015fan m\u00fc\u015fteriler yanl\u0131\u015f \u00fcr\u00fcn\u00fc sipari\u015f edebilirler. Bu t\u00fcr durumlarla kar\u015f\u0131la\u015fmamak i\u00e7in m\u00fcmk\u00fcn oldu\u011funca ayr\u0131nt\u0131 verebilirsiniz.<\/p>\n\n\n\n<p>\u00d6deme sayfan\u0131zda da \u00fcr\u00fcnle ilgili detaylar verirseniz m\u00fc\u015fteri hangi \u00fcr\u00fcn\u00fc sat\u0131n ald\u0131\u011f\u0131n\u0131 tekrar g\u00f6rebilir ve yanl\u0131\u015f \u00fcr\u00fcn\u00fc sipari\u015f etmekten vazge\u00e7ebilir. Yine de sipari\u015f etmi\u015f olursa hesab\u0131ndan \u00fcr\u00fcn\u00fc iptal etme se\u00e7ene\u011fi sunabilirsiniz. <\/p>\n\n\n\n<p>Yanl\u0131\u015f sipari\u015fi g\u00f6ndermek i\u00e7in ambalaj ve kargo paras\u0131 \u00f6deyip sonra da geri almaktansa \u00fcr\u00fcn deponuzdan hi\u00e7 \u00e7\u0131kmadan sipari\u015f iptal edilirse sizi gereksiz masraftan kurtaracakt\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">E-Ticarette \u0130ptal ve \u0130ade Y\u00f6netimi Nas\u0131l Yap\u0131l\u0131r?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/eticaretyardim.com\/wp-content\/uploads\/2022\/07\/e-ticaret-iade-ve-iptal-yonetimi-1024x576.jpg\" alt=\"e-ticaret-iade-ve-iptal-yonetimi\" class=\"wp-image-5930\" srcset=\"https:\/\/eticaretyardim.com\/wp-content\/uploads\/2022\/07\/e-ticaret-iade-ve-iptal-yonetimi-1024x576.jpg 1024w, https:\/\/eticaretyardim.com\/wp-content\/uploads\/2022\/07\/e-ticaret-iade-ve-iptal-yonetimi-300x169.jpg 300w, https:\/\/eticaretyardim.com\/wp-content\/uploads\/2022\/07\/e-ticaret-iade-ve-iptal-yonetimi-768x432.jpg 768w, https:\/\/eticaretyardim.com\/wp-content\/uploads\/2022\/07\/e-ticaret-iade-ve-iptal-yonetimi.jpg 1250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u0130ptal ve iade can s\u0131k\u0131c\u0131 da olsa e-ticaretin bir par\u00e7as\u0131. Bunlar\u0131n hi\u00e7 olmamas\u0131 m\u00fcmk\u00fcn de\u011fil fakat s\u00fcreci iyi y\u00f6netirseniz hem zarar\u0131n\u0131z\u0131 azalt\u0131rs\u0131n\u0131z hem de m\u00fc\u015fterilerin sizi tercih etmesi i\u00e7in onlara bir sebep vermi\u015f olursunuz. Bu y\u00fczden bu s\u00fcreci m\u00fc\u015fteri memnuniyetini baz alarak y\u00f6netmelisiniz.<\/p>\n\n\n\n<p>\u0130ptal ve iade durumlar\u0131nda m\u00fc\u015fteri memnuniyetini artt\u0131rman\u0131n (veya koruman\u0131n) ise pek \u00e7ok yolu var. Bu s\u00fcre\u00e7leri nas\u0131l y\u00f6netece\u011finize dair ipu\u00e7lar\u0131na g\u00f6z atal\u0131m.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Esnek \u0130ade Politikas\u0131<\/h3>\n\n\n\n<p>E-ticarette iptal ve iade y\u00f6netimi i\u00e7in esnek bir iade politikas\u0131 olu\u015fturmal\u0131s\u0131n\u0131z. Bu politikadaki \u015fartlar net olmal\u0131 ve anla\u015f\u0131l\u0131r bir dille yaz\u0131lmal\u0131d\u0131r. \u0130ade politikas\u0131 olu\u015ftururken <a href=\"https:\/\/www.mevzuat.gov.tr\/mevzuatmetin\/1.5.6502.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/a> dikkate al\u0131nmal\u0131d\u0131r. Hangi ko\u015fullarda iptal ve iadelerin kabul edildi\u011fi, \u00fcr\u00fcn de\u011fi\u015fim ko\u015fullar\u0131n\u0131n neler oldu\u011fu a\u00e7\u0131k\u00e7a belirtilmelidir. Ayr\u0131ca yasal iade s\u00fcresi de belirtilmelidir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u0130ade Se\u00e7imi<\/h3>\n\n\n\n<p>E-ticarette iadeleri y\u00f6netmek ayn\u0131 zamanda m\u00fc\u015fterilere se\u00e7im hakk\u0131 sunmakt\u0131r. \u0130ade etmek istedikleri \u00fcr\u00fcnle ilgili ne yapacaklar\u0131na kendileri karar vermelidir. \u00d6rne\u011fin \u00fcr\u00fcn de\u011fi\u015fimi, \u00fccretin tamam\u0131n\u0131n iadesi, iade yerine \u00fcr\u00fcn miktar\u0131 kadar hediye \u00e7eki gibi se\u00e7enekler sunman\u0131z gerekir. Bu durum m\u00fc\u015fterilerinizin ma\u011fazan\u0131za ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 art\u0131r\u0131r.<\/p>\n\n\n\n<p>Hasarl\u0131 \u00fcr\u00fcn g\u00f6nderimlerinde hediye \u00e7eki tan\u0131mlamak masraflar\u0131n\u0131z\u0131 azaltabilir hatta sat\u0131\u015flar\u0131n\u0131z\u0131 da artt\u0131rabilir. \u00c7\u00fcnk\u00fc m\u00fc\u015fteri akl\u0131nda kalan ba\u015fka bir \u00fcr\u00fcn\u00fc de bu f\u0131rsatla sat\u0131n alabilir. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Otomatik \u0130ade S\u00fcreci<\/h3>\n\n\n\n<p>\u0130ptal ve iadeler otomasyon gerektiren s\u00fcre\u00e7lerdir. \u00d6zellikle b\u00fcy\u00fck e-ticaret ma\u011fazalar\u0131 bu i\u015fleri manuel olarak kaydetmek yerine otomatik olarak hallederler. B\u00f6ylece hem dikkatsizlik gibi unsurlar\u0131 devre d\u0131\u015f\u0131 b\u0131rak\u0131rlar hem de zamandan tasarruf ederler.<\/p>\n\n\n\n<p>\u0130ade ve iptal i\u015flemlerinde otomasyon iade talebinin al\u0131nmas\u0131ndan \u00fccretin geri \u00f6denmesine kadar b\u00fct\u00fcn i\u015flemlerin otomatik ger\u00e7ekle\u015fmesini sa\u011flar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. H\u0131zl\u0131 \u0130ade<\/h3>\n\n\n\n<p>\u0130ptal ve iade s\u00fcre\u00e7lerini h\u0131zland\u0131rmak e-ticaret siteleri i\u00e7in olmazsa olmazd\u0131r. Bir m\u00fc\u015fteri iade ya da iptal talebi verdikten k\u0131sa s\u00fcre sonra paras\u0131n\u0131 geri almak ister. Bu s\u00fcre\u00e7 ne kadar uzarsa m\u00fc\u015fteri i\u00e7in o kadar can s\u0131k\u0131c\u0131 olur. T\u00fcm bu s\u00fcrecin birka\u00e7 g\u00fcn i\u00e7inde halledilmesi gereklidir.<\/p>\n\n\n\n<p>\u0130ade konusunda yeterince h\u0131zl\u0131 de\u011filseniz m\u00fc\u015fteri destek ekibinizin bu konularda ekstra hassas davranmas\u0131n\u0131 isteyebilirsiniz. M\u00fc\u015fterileriniz doland\u0131r\u0131ld\u0131klar\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcrlerse bir daha sizi tercih etmeyeceklerdir. Bu y\u00fczden h\u0131zl\u0131 olamasan\u0131z bile onlara her a\u015famada g\u00fcven vermelisiniz. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u00dccretsiz Kargo<\/h3>\n\n\n\n<p>M\u00fc\u015fteriler sat\u0131n ald\u0131klar\u0131n\u0131 \u00fcr\u00fcn\u00fc iade ederken kargo firmas\u0131n\u0131 kullan\u0131rlar. Bu a\u015famada kargo \u00fccreti istemek kanunen de yasakt\u0131r. Kargo fiyatlar\u0131 son d\u00f6nemde \u00e7ok artt\u0131\u011f\u0131 i\u00e7in iade oranlar\u0131n\u0131 d\u00fc\u015f\u00fcrmek size uzun vadede \u00e7ok b\u00fcy\u00fck avantaj sa\u011flayacakt\u0131r. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Cayma Hakk\u0131<\/h3>\n\n\n\n<p>E-ticaret cayma hakk\u0131 6502 say\u0131l\u0131 T\u00fcketici Koruma Kanunu gere\u011fi yasal iade s\u00fcresi olan 14 g\u00fcn i\u00e7inde \u00fcr\u00fcn\u00fc sat\u0131n almaktan vazge\u00e7ebilirler. Herhangi bir sebep g\u00f6stermeden sat\u0131c\u0131 firmadan iade talebinde bulunabilirler.<\/p>\n\n\n\n<p>14 g\u00fcn i\u00e7inde gerek\u00e7esiz iade talep edilmesine <strong>cayma hakk\u0131<\/strong> ad\u0131 verilir.<\/p>\n\n\n\n<p>\u0130ade s\u00fcre\u00e7lerinin y\u00f6netimi bu \u015fekilde i\u015flemektedir. \u0130ade ve iptal s\u00fcre\u00e7lerinin bu kadar karma\u015f\u0131k olmas\u0131 lojistik firmalar\u0131na olan ihtiyac\u0131 ortaya \u00e7\u0131kard\u0131\u011f\u0131ndan sizin yerinize t\u00fcm bu i\u015flemleri yapacak bir lojistik firmas\u0131yla anla\u015fabilirsiniz.<\/p>\n\n\n\n<p><a href=\"https:\/\/eticaretyardim.com\/e-ticaret-lojistigi-nedir-e-ticaret-ve-lojistik\/\" target=\"_blank\" rel=\"noreferrer noopener\">E-ticarette lojistik<\/a> yaz\u0131m\u0131za giderek do\u011fru lojistik firmas\u0131n\u0131 se\u00e7mek i\u00e7in ipu\u00e7lar\u0131ndan faydalanabilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Peki, E-Ticarette \u0130adesi Olmayan \u00dcr\u00fcnler Neler?<\/h2>\n\n\n\n<p>E-ticarette sat\u0131n al\u0131nan baz\u0131 \u00fcr\u00fcnlerin iadesi yap\u0131lamazken baz\u0131lar\u0131n\u0131nki ise ko\u015fullu iade \u015feklinde yap\u0131labilir. E-ticarette iadesi yap\u0131lmayan \u00fcr\u00fcnlere bakmak gerekirse;<\/p>\n\n\n\n<ul>\n<li>Finansal piyasadaki dalgalanmalara g\u00f6re fiyat\u0131 artan ya da azalan \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Ziynet alt\u0131n, gram alt\u0131n, g\u00fcm\u00fc\u015f gibi \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Bunlar\u0131n yan\u0131 s\u0131ra bozulma ihtimali olan (g\u0131da vs.) \u00fcr\u00fcnler, <\/li>\n\n\n\n<li>Online teslim edilen (dijital \u00fcr\u00fcnler, dijital servisler ve hizmet \u00fcr\u00fcnleri) \u00fcr\u00fcnler, <\/li>\n\n\n\n<li>Bas\u0131l\u0131 (kitap, gazete, dergi) \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Ses ve g\u00f6r\u00fcnt\u00fc (kaset, cd, dvd vs.) \u00fcr\u00fcnleri,<\/li>\n\n\n\n<li>Son olarak da \u00f6zelle\u015ftirme yap\u0131lan (ki\u015fiye \u00f6zel haz\u0131rlanan) \u00fcr\u00fcnler.<\/li>\n<\/ul>\n\n\n\n<p>Bu \u00fcr\u00fcnler iadesi kabul edilmeyen \u00fcr\u00fcnlerdir. Fakat belli ko\u015fullara g\u00f6re \u015fartl\u0131 iade yap\u0131labilen \u00fcr\u00fcnler de vard\u0131r.<\/p>\n\n\n\n<ul>\n<li>Mayo,<\/li>\n\n\n\n<li>Kozmetik \u00fcr\u00fcnleri,<\/li>\n\n\n\n<li>Hijyen \u00fcr\u00fcnleri,<\/li>\n\n\n\n<li>\u0130\u00e7 \u00e7ama\u015f\u0131r\u0131 gibi e-ticaret ile sat\u0131lan \u00fcr\u00fcnlerde \u00fcr\u00fcnlerin denenmemi\u015f ve paketinin a\u00e7\u0131lmam\u0131\u015f olmas\u0131 gerekir. Aksi durumlarda, yani paket a\u00e7\u0131ld\u0131\u011f\u0131nda \u00fcr\u00fcn\u00fcn iadesi kabul edilmez.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">E-Ticaret \u0130ade Talepleri Nas\u0131l Azalt\u0131l\u0131r?<\/h2>\n\n\n\n<p>\u0130adeler can s\u0131ksa da e-ticarette iade taleplerini azaltmak i\u00e7in yapabilece\u011finiz \u015feyler elbette ki vard\u0131r. Bunlar;<\/p>\n\n\n\n<p><strong>1- Kalite kontrol s\u00fcre\u00e7lerini titizlikle y\u00f6netmek<\/strong>: M\u00fc\u015fterilerinizin sipari\u015fleri iade etmemesi i\u00e7in \u00fcr\u00fcnlerin kontrol ge\u00e7ip paketlenmesi gerekir. Kaliteli \u00fcr\u00fcnler tercih etti\u011finizde m\u00fc\u015fteri memnuniyetini de sa\u011flam\u0131\u015f olursunuz.<\/p>\n\n\n\n<p><strong>2- \u00dcr\u00fcn\u00fcn detayl\u0131 foto\u011fraflar\u0131na yer vermek<\/strong>: \u00dcr\u00fcn\u00fcn yak\u0131n, uzak, \u00f6n, arka, detay \u015feklinde \u00e7ok say\u0131da foto\u011fraf\u0131n\u0131 sayfan\u0131za ekleyebilirsiniz. Ayn\u0131 zamanda bu foto\u011fraflar\u0131n kaliteli olmas\u0131na ve y\u00fcksek \u00e7\u00f6z\u00fcn\u00fcrl\u00fckte olmas\u0131na \u00f6zen g\u00f6stermelisiniz. M\u00fc\u015fteri \u00fcr\u00fcn\u00fc eline almadan \u00f6nce b\u00fct\u00fcn detaylar\u0131na hakim olmal\u0131d\u0131r. Dilerseniz \u00fcr\u00fcn\u00fcn videosunu da \u00e7ekebilirsiniz. Bu \u015fekilde iptal ve iade taleplerini azaltabilirsiniz.<\/p>\n\n\n\n<p><strong>3- \u00dcr\u00fcn\u00fc zaman\u0131nda teslim etmek<\/strong>: \u00dcr\u00fcnleri zaman\u0131nda teslim etmezseniz iptal ya da iade durumlar\u0131yla daha s\u0131k kar\u015f\u0131la\u015f\u0131rs\u0131n\u0131z. Kargolamay\u0131 m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcre i\u00e7inde halletmelisiniz. M\u00fc\u015fterinizi ge\u00e7 kalacak olsan\u0131z bile bilgilendirmekten \u00e7ekinmeyin, g\u00fcvenilir oldu\u011funuza ikna olan m\u00fc\u015fteriler sizi tercih etmeye devam ederler.<\/p>\n\n\n\n<p><strong>4- \u00dcr\u00fcn paketlemesine \u00f6nem vermek<\/strong>: E\u011fer \u00fcr\u00fcnlerinizi do\u011fru paketlemezseniz kargo s\u00fcrecinde hasar g\u00f6rebilirler. \u00dcr\u00fcn hasar almasa bile paketin hasar g\u00f6rmesi baz\u0131 m\u00fc\u015fteri sizden so\u011futabilir ve bir daha sizi tercih etmeyebilirler. \u00dcr\u00fcnlerin paketlemesine \u00f6zen g\u00f6sterirseniz, iptal ve iadelerde azalma g\u00f6rebilirsiniz. <\/p>\n\n\n\n<p>\u00d6zetle bu yaz\u0131m\u0131zda sizlere e-ticaret iade ve iptal s\u00fcre\u00e7lerinden bahsettik. \u0130ptal ve iadeleri azaltmak i\u00e7in yapabileceklerinizi anlatt\u0131k. Sizler de bu bilgiler \u0131\u015f\u0131\u011f\u0131nda e-ticaret sitenizi \u015fekillendirebilirsiniz. Akl\u0131n\u0131za tak\u0131lan sorular varsa a\u015fa\u011f\u0131ya yorum b\u0131rakabilirsiniz. Ba\u015far\u0131lar diliyoruz!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>E-ticaret, iade s\u00fcre\u00e7leri olmadan d\u00fc\u015f\u00fcn\u00fclemez. \u00c7\u00fcnk\u00fc sekt\u00f6rde en s\u0131k kar\u015f\u0131la\u015f\u0131lan sorunlardan birisi \u00fcr\u00fcn iadeleri ve iptal talepleridir. Genelde t\u00fcketiciler sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnleri be\u011fenmedi\u011finde, hasarl\u0131 g\u00f6nderildi\u011finde, &#8230; <a title=\"E-Ticaret \u0130ade S\u00fcre\u00e7leri | \u0130ade Oranlar\u0131 Nas\u0131l D\u00fc\u015f\u00fcr\u00fcl\u00fcr?\" class=\"read-more\" href=\"https:\/\/eticaretyardim.com\/e-ticaret-iade-surecleri-iade-oranlari-nasil-dusurulur\/\" aria-label=\"More on E-Ticaret \u0130ade S\u00fcre\u00e7leri | \u0130ade Oranlar\u0131 Nas\u0131l D\u00fc\u015f\u00fcr\u00fcl\u00fcr?\">Devam\u0131n\u0131 Oku<\/a><\/p>\n","protected":false},"author":5,"featured_media":5929,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>E-Ticaret \u0130ade S\u00fcre\u00e7leri | \u0130ade Oranlar\u0131 Nas\u0131l D\u00fc\u015f\u00fcr\u00fcl\u00fcr? 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